Terms, Delivery and Returns

Terms and conditions

Faulty goods

We always strive to offer the highest quality of products and customers service.

If you receive any goods that appear to be faulty or damaged, please contact us immediately so that we can arrange for the item to be returned and replaced.

We offer a 12month warranty on all of our sterling silver jewellery from the date purchased. Items need to be returned with proof of purchase so that we can repair or replace under our warranty.

If your item breaks outside of the warranty we will look to repair the item at a cost to the customer.

Our warranty does not cover tarnished goods, general wear and tear and scratched items.

Personalised and custom sizes

We do not offer any refunds for personalised or bespoke size items.

Delivery

All items are sent Royal Mail standard delivery – cost £3.50.

We aim for all orders to be delivered within 4-5 working days, if you needed an item sooner please get in touch.

Returns

If you are not happy with your item we are happy for you to return it to us within 28 days of the date of purchase. If the item has been worn or is not in a new state we will not be able to issue a refund.